Latest score, full inspection history and the violations CDC inspectors found on Crystal Serenity.
Source: CDC public records
Data checked on October 31, 2026
Pass mark: 86 out of 100
Independent site, not the CDC
CrystalInspected November 11, 2025
99out of 100
Latest CDC sanitation score
Passed
Crystal Serenity scored 99 out of 100 in its latest CDC Vessel Sanitation Program inspection, on November 11, 2025. It passed: ships pass with 86 or more.
−1 vs previous inspection (100, Sep 27, 2025)
95.0average of the last 5 inspections
87lowest score (August 2016)
29inspections since 2003
0failed inspections
Inspection history of Crystal Serenity
Every CDC inspection score on record for Crystal Serenity: 29 inspections from November 25, 2003 to November 11, 2025, 7 perfect scores of 100 and no failed inspections.
The full findings of the last 3 inspections, as written in the CDC reports. Each finding refers to an item of the CDC’s Vessel Sanitation Program standards; points are deducted by item, for a single significant violation or for a pattern of similar ones (CDC FAQ).
All 28 findings the inspectors wrote down, grouped by area of the ship. Findings with a red edge belong to an item that lost points; the others were noted without a deduction.
Galleys (kitchens)9 findings
Item 13Deck 7- Osteria/Sushi Bar
There was no clear method of tracking date marking for foods that were prepared onboard, frozen, thawed, and then served. The inspector asked to see a cooling log for a pan of frozen bolognese sauce found in the walk-in cooler and labeled with a preparation date of November 8. Crew showed the inspector a cooling log from November 5 and said the sauce was prepared, cooled, and frozen on November 5 and removed from the freezer on November 8. There was no additional notation on the cooling log or the 7-day discard label to indicate original preparation dates or freezing dates.
Item 16Deck 7- Osteria/Sushi Bar
The 7-day discard date was incorrect on a pan of previously frozen bolognese sauce. According to the crew, the sauce was prepared, cooled, and frozen on November 5. The 7-day discard label had a start date of November 8, which is the day the sauce was removed from the freezer, and a discard date of November 13.
Item 21Deck 4- Hot Galley
The black rubber piece on the right cylindrical arm connecting the soup kettle to the technical compartment was chipped and in disrepair.
Item 21Deck 4- Bakery
The material on the bottom belt of the dough sheeter was felt-like and difficult to clean.
Item 27Deck 4- Hot Galley
The right cylindrical arm connecting the soup kettle to the technical compartment was soiled with greater than one day's worth of grease and food debris.
Item 27Deck 4- Bakery
Hard, white residue was caked on the roller under the felt-like dough sheet belt.
Item 27Deck 5- Portside Coffee Station
The pipes and wires behind the coffee machine were dusty.
Item 28Deck 5- Equipment Locker
Six sheet pans and one new skillet were stored on the deck under the cabinets. The equipment was removed.
Item 29Deck 5- Main Galley Starboard Coffee Station
The handwashing sink was blocked by a large, red waste receptacle. The area was not in operation at the time of the inspection.
Buffets5 findings
Item 16Deck 12- Portside Fruit Station
Three trays of sliced melon and two small carafes of milk were not labeled with setup and discard times. The service period was less than four hours. However, the ship's time control plan stated all potentially hazardous foods were on time control and must be labeled with the start time and 4-hour discard time.
Item 21Deck 12- Portside and Starboard Wine Waiter Stations
The shelves under the undercounter refrigerators were chipped and in disrepair. The ventilation slots on the bottom technical compartment were also designed in a manner that was difficult to clean.
Item 27Deck 12- Portside and Starboard Wine Waiter Stations
The shelves under the undercounter refrigerators were soiled with dust and food debris, and the bottom inside of the refrigerators were soiled with food debris. Additionally, the bottom technical areas were soiled with an excessive amount of dust. These areas were cleaned before the end of the inspection.
Item 34Deck 12- Trident Grill
The dipper well faucet dripped continuously. This was previously reported.
Item 39Deck 12- Beef Bar
One fruit fly was near the handwashing sink.
Other areas4 findings
Item 26Deck Bridge
Previously cleaned and sanitized mugs were stored on soiled linen that had old food crumbs and food debris.
Item 28Deck Bridge
Previously cleaned and sanitized mugs were stored on soiled linen that had old food crumbs and food debris.
Item 29Deck Bridge
Approximately 12 soiled mugs were inside the handwashing sink.
Item 30Deck Bridge
Approximately 12 soiled mugs were inside the handwashing sink.
Drinking water3 findings
Item 06Legionella Sampling
Legionella sampling was conducted onboard for potable water systems. However, there were no sampling records or results for potable water tanks, hot water return lines, heat exchangers and galleys. Crew understood these are new areas to be added with Legionella sampling since the new release of the VSP 2025 Environmental Public Health Standards.
Item 08Backflow Prevention Test Kit
The backflow prevention device test kit used for testable devices had not been calibrated since 1 January 2024 and was used to test in 2025. Crew provided documentation stating they were awaiting communication from shoreside to assist with the calibration and providing a spare.
Item 08Filling Station
The filling station potable water pipelines for the buffer tanks were not striped appropriately with blue/green/blue.
Food safety, general2 findings
Item 33Deck Grouting
Water pooled under a loose tile in front of the deck ovens.
Item 33Deck Grouting
The deck grouting was recessed and in need of repair in the following areas: - Deck 5: Main Galley Pastry - Deck 4: Bakery: Bakery in front of the deck ovens - Deck 4: Crew Galley: Hot Galley
Food storage (provisions)2 findings
Item 19Deck 4- Fish Freezer
A pan of frozen scampi was uncovered.
Item 29Deck 4- Outside Dairy Room
The handwashing sink was blocked by a large, white waste receptacle full of cardboard. The vessel was actively loading at the time.
Bars1 finding
Item 21Deck 5- Cove Bar
The inside top of the undercounter cabinet was peeling, creating a difficult to clean surface.
Medical center1 finding
Item 02Acute Gastroenteritis Log (AGE)
The Excel version of the AGE surveillance log did not include a comments/notes column as specified in the VSP 2025 Environmental Public Health Standards.
Pools, hot tubs and water play areas1 finding
Item 10Main Pool
The main pool sign was not posted in a prominent location easily visible to passengers.
September 27, 2025
100Passed
18 findings · 0 points deducted
No points deducted.
Show all 18 findings
All 18 findings the inspectors wrote down, grouped by area of the ship. Findings with a red edge belong to an item that lost points; the others were noted without a deduction.
Galleys (kitchens)11 findings
Item 20Deck 5 - Portside
The pasta machine was out of order for a few days prior to the inspection.
Item 20Deck 5 - Pastry
Undercounter refrigerator MGP-1 had been out of order since 23 September 2025.
Item 22Deck 5 - Potwash
Six large hotel pans were placed tightly inside the hood-type potwash machine in a manner that prevented all surfaces of the pans from being effectively cleaned and sanitized.
Item 24Deck 5 - Pastry
The three-compartment sink's chlorine sanitizing solution measured 72°F using the inspector's thermometer.
Item 33Deck 5
The deck tiles were cracked and pitted around the deck sinks.
Item 33Deck 4
Gaps were around two water lines that penetrated the back bulkhead below the potwash three-compartment sink.
Item 33Deck 5 - Pastry
Loose insulation fibers soiled the deckhead inside the technical compartment for upright refrigerator PWIN4.
Item 33Deck 5 - Room Service
The lock was missing on the door to walk-in refrigerator WIF-CG1, exposing a hole leading to a difficult to clean area.
Item 33Deck 5 - Starboard Warewash
Condensate was on the deckhead above the soiled side of the flight-type dishwash machine.
Item 36Deck 5 - Room Service
The light intensity measured less than 110 lux to the right of the ice machine.
Item 37Deck 5 - Starboard Warewash
Excess steam escaped the exhaust hood overhang on the soiled side of the flight-type dishwash machine. The exhaust ventilation was not sufficient. Condensate collected on the deckhead above the soiled side of the machine.
Drinking water3 findings
Item 08Deck 3 - Incinerator Room
Two backflow prevention devices attached to potable water lines for the biodigesters were in disrepair with blocked atmospheric vents
Item 08Deck 3 - Incinerator Room
The two main potable water lines serving this room were not striped to indicate potable water.
Item 08Engine Room - Reverse Osmosis Unit
The permeate water backwashing line was striped blue with directional arrows indicating potable water. Additionally, the reverse osmosis unit's permeate line directed to the potable water system only had directional arrows.
Bars1 finding
Item 20Deck 6 - Le Bistro Bar
The front undercounter refrigerator was out of order since the morning of the inspection. Beer, water, and soda were stored in the unit.
Buffets1 finding
Item 36Deck 4 - Officer's Mess
The light intensity measured less than 110 lux at the entrance handwashing station.
Food preparation rooms1 finding
Item 32Deck 4 - Fruit and Vegetable
A container of food waste was uncovered when no one was working in the area.
Food storage (provisions)1 finding
Item 19Deck 4
Four pallets of bottled beverages provisioned on 17 September 2025 were stored in an area not constructed for food storage. Hydraulic cables were on the deckhead and the shell door.
All 50 findings the inspectors wrote down, grouped by area of the ship. Findings with a red edge belong to an item that lost points; the others were noted without a deduction.
Food preparation rooms11 findings
Item 18Deck 4- Butcher Shop
Six large rolls of ground beef were stored above three containers of whole muscle pork.
Item 19Deck 4- Fish Freezer
Boxes and containers of fish were covered in a thin layer of ice. The outside and inside of the rolling trolleys containing fish were covered in a thin layer of ice.
Item 19Deck 4- Bakery
A container of salt and caraway seeds was stored uncovered in the dry storage cabinet. This was corrected.
Item 20Deck 4- Fish Preparation Room
The band saw was out of order. This was noted on the previous inspection. Staff stated a replacement had been ordered, but when it arrived it was the incorrect part. Another replacement had been ordered.
Item 20Deck 4- Vegetable Preparation Room
Three slotted fasteners were on the food contact areas of both vegetable slicers.
Item 27Deck 4- Bakery
A white substance was on the outside of a previously cleaned and sanitized white storage bin. This was sent to be rewashed.
Item 27Deck 4- Bakery
The backflow prevention device behind the stand mixer was soiled with greater than one day's worth of dust and food debris.
Item 33Deck 4- Bakery
The deck under the soiled storage rack was soiled with greater than one day's worth of dust and food debris.
Item 33Deck 4- Bakery
The piping and bulkhead behind the standing mixer were soiled with greater than one day's worth of dust and food debris.
Item 33Deck 4- Fish Freezer
The deck and deckhead were covered by ice.
Item 39Deck 4- Bakery
A fly was near the large stand mixer.
Medical center4 findings
Item 0124-Hour Acute Gastroenteritis (AGE) Report
The 24-hour AGE report submitted prior to the 11 September 2024 United States arrival did not contain the 3 reportable passenger cases of AGE, identified with illness onset dates of 30 August and 3 September (2X) by medical staff. Though these cases were identified on the electronic reportable AGE log, staff stated these cases were not included in the 24-hour report because these passengers recovered. Medical staff identified another department submitted this information. There were no additional records or correspondence to identify if CDC was notified about these 3 reportable cases.
Item 0124-Hour Acute Gastroenteritis (AGE) Report
The total number of passengers and crew submitted on 11 September 2024 24-hour AGE report did not match the totals from the manifest 15 days prior to arrival in the United States. This report identified 474 passengers, while the ship's manifest identified 492 passengers. Additionally, the total number of passengers and crew submitted on 21 August 2024 24-hour AGE report did not match the totals from the manifest at the beginning of the voyage. This report identified 524 passengers and 538 crew, while the ship's manifest identified 520 passengers and 534 crew. Medical staff identified another department submitted this information.
Item 0124-Hour Acute Gastroenteritis (AGE) Report
The 24-hour AGE log submitted for 16 July to 23 July 2024 voyage identified the date of embarkation as 2 July 2024. Medical staff identified another department submitted this information.
Item 4424-Hour Acute Gastroenteritis (AGE) Report
Medical staff identified another department was responsible for submitting the 24-hour AGE report information for the voyages embarking on 27 August 2024, 21 August 2024, and 16 July 2024. Each of these reports contained accurate information; including failure to identify passenger cases of AGE, inaccurate counts of passengers and crew, and an incorrect date of embarkation. There were no additional records or correspondence to identify if CDC was notified about these 3 reportable cases. Medical staff were advised to assist with 24-hour reporting, and ensure all reports submitted contain accurate information.
Buffets5 findings
Item 27Deck 4- Crew Mess
A white substance was on the outside of a bowl located at the plate pick up station.
Item 27Deck 12- Marketplace Soup/Grill Station
The side of the oven next to the spit roaster was soiled with greater than one day's worth of dust and debris.
Item 33Deck 12- Marketplace Soup/Grill Station
The deck beneath the oven was soiled with greater than one day's worth of dust and debris.
Item 33Deck 12- Marketplace Soup/Grill Station
The bulkhead next to the oven was soiled with greater than one day's worth of dust and debris.
Item 39Deck 4- Crew Mess
Two flies were on the sneeze guard next to the carving station.
Bars2 findings
Item 17Deck 6- Bistro Coffee Bar
The time control plan only listed the cooling well on the service counter and the service counter beside the coffee machine as being on time control. A passenger-side counter top, was labeled with a discard time and had eight small containers of cream and milk, a small pitcher of milk, and a small pitcher of cream placed on top of it for service.
Item 17Deck 6- Bistro Coffee Bar
Foods on time control were only labeled with a discard time. The time control plan stated potentially hazardous foods must be labeled with the start time and 4-hour discard time.
Other areas6 findings
Item 16Deck 4 - Engine Control Room Coffee Station
The internal temperature of an open container of milk on temperature control measured 54°F. The ambient thermometer inside the reach-in refrigeration unit measured 60°F. Over 5 hours later, this same container of milk was cold holding in this same unit with an internal temperature measuring 52°F. Staff were advised to discontinue use this unit until it was able to maintain potentially hazardous foods (PHF) with internal temperatures below 41°F.
Item 16Deck 11 - Bridge Control Room Coffee Station
The internal temperature of an open container of milk on temperature control measured 50°F. The ambient thermometer inside the reach-in refrigeration unit measured 51°F. Eight 1-quart containers of milk overloaded the inside of this unit. Staff were advised to discontinue use this unit until it was able to maintain potentially hazardous foods (PHF) with internal temperatures below 41°F.
Item 17Deck 12- Tastes
The two soft serve ice cream machines had time control labels with a set up time of 1100 and discard times of 1500; however, the posted time control plan did not include these units.
Item 19Deck 12- Trident Grill
Tong handles were resting in a pan of lettuce and a pan of burger toppings.
Item 19Deck 4 - Engine Control Room Coffee Station
One open container of milk and three bottles of water were stored on the bottom of the reach-in refrigeration unit that was soiled with brown debris and liquid residue.
Item 27Deck 4 - Engine Control Room Coffee Station
One open container of milk and three bottles of water were stored on the bottom of the reach-in refrigeration unit that was soiled with brown debris and liquid residue.
Pantries2 findings
Item 17Deck 11 Forward - Captain's
The exterior of the mobile hot-holding unit was identified on time control; however, this unit was not listed on the pantry's time control plan. Staff initiated corrective action.
Item 26Deck 6- Bistro Coffee Bar
Black debris was in the ice bath recirculation water.
Food safety, general1 finding
Item 13Food Service General
At the Bistro and Tastes, the ship's time control plans were not being followed as written. At the Bistro, small containers of PHF items and pitchers of milk and cream were placed on a counter top that was not listed on the plan. Additionally, these foods were only labeled with a discard time while the time control plan stated potentially hazardous foods must be labeled with the start time and the4 hour discard time. In Tastes, the two soft serve ice cream machines had time control labels but the plan did not list the units as on time control. In addition, there were four PHF items measured out of temperature during the inspection. - In the main galley cold room, a previously cooled pan of Shanghai mixture was at 49°F by the inspector's thermometer and 50°F by a crew member's thermometer. According to the cooling log, the Shanghai mixture had properly cooled to below 41°F prior to the inspection. - In the pastry, previously cooled cream cheese frosting was measured at 43-45°F by the inspector's thermometer and 44-47°F by a crew member's thermometer. According to the cooling log, the cream cheese had properly cooled to below 41°F prior to the inspection. - In the engine room, the internal temperature of an open container of milk on temperature control measured 54°F. The ambient thermometer inside the reach-in refrigeration unit measured 60°F. Over 5 hours later, this same container of milk was cold holding in this same unit with an internal temperature measuring 52°F. - At the bridge, the internal temperature of an open container of milk on temperature control measured 50°F. The ambient thermometer inside the reach-in refrigeration unit measured 51°F. Eight 1-quart containers of milk overloaded the inside of this unit. Finally, six large rolls of raw ground beef were stored above three containers of whole muscle pork in the butcher preparation storage room.
Galleys (kitchens)14 findings
Item 16Deck 4- Cold Room
A pan of Shanghai mixture prepared on 9/10 was measured at 49°F by the inspector's thermometer and 50°F by a crew member's thermometer. According to the cooling log, the mixture started cooling at 2218 with an initial temperature of 68°F and finished cooling at 2303 with a temperature of 39°F on 9/10. The food was discarded.
Item 16Deck 5- Pastry Cold Store
Previously cooled cream cheese frosting was measured at 43-45°F by the inspector's thermometer and 44-47°F by a crew member's thermometer. According to the cooling log, on the day of the inspection the frosting had an initial temperature of 54°F at 8:06am, and it was cooled to 37°F at 9:12am. This was discarded.
Item 20Deck 4- Crew Galley
Two screws were missing on the top, inside panel of the microwave, making the area difficult to clean.
Item 20Deck 7- Specialty Restaurants
The ice machine had a slotted fastener on the ice thickness probe of the cuber panel.
Item 21Deck 7- Crystal Cove Bar
The groove inside the bottom of the circular bottle display was narrow and difficult to clean.
Item 21Deck 5- Cold Galley
The curtains at the entrance to the cold galley walk-in refrigerator were ripped.
Item 22Deck 12- Trident Grill Dishwash
Several bowls were loaded into racks in a manner that did not allow for proper cleaning. They were sent to be rewashed.
Item 22Deck 5- Portside Dishwash
The flight type dishwash machine was out of order starting the day of the inspection.
Item 22Dishwash
Five bowls were loaded into racks in a manner that did not allow for proper cleaning. They were sent to be rewashed.
Item 27Deck 7- Crystal Cove Bar
The groove inside the bottom of the circular bottle display had an accumulation of debris.
Item 30Deck 12- Trident Grill Dishwash
The automatic paper towel dispenser was not operational at the clean side of the dishwash area. Another paper towel dispenser was located at the soiled drop off and was supplied with paper towels.
Item 39Deck 12- Trident Grill Dishwash
A fly was near the clean storage rack.
Item 39Deck 4- Crew Galley
A fly was near the slicer.
Item 40Deck 4- Cold Room
A dead fly was on a tray holding a container of raw bacon.
Drinking water2 findings
Item 08Production Records
Numerous blank production records documenting required parameters within 30 minutes after the start of production were pre-populated with residual halogen values and pH values of 2.5 mg/L (PPM) and 7.5, respectfully.
Item 08Backflow Prevention Device Log and Testing
The backflow prevention device log did not list the air gap between the potable water filling line and the backwashing tank for the reverse osmosis unit. This air gap was created in response to the 3 February 2024 inspection.
Housekeeping1 finding
Item 41Outbreak Prevention and Response Plan (OPRP)
The OPRP during normal operations identified the 'alcohol-based sanitizer may be used on nonfood-contact surfaces.' The OPRP's bar sanitizing procedures identified all preparation surfaces are sanitized daily with the alcohol-based sanitizer or 100 mg/L (PPM) chlorine solution. Staff initiated corrective action.
Pest control1 finding
Item 40Pest Sighting Action and Follow Up
The log entry for the 28 July 2024 cockroach sighting in the luggage storage area identified pesticides were applied; however, it failed to include follow-up inspection results. Staff initiated corrective action.
Food storage (provisions)1 finding
Item 37Deck 4- Dairy Storage
Water dripped from the deckhead into a bucket. Crew stated it was condensate from the air conditioning system located above the area.
To see this report on the CDC site: open the CDC inspection search, choose Crystal Serenity in the list of cruise ships, select “All Dates” and press Search, then open “Report” next to the inspection date. (The CDC tool does not allow direct links to a single report.)
