July 9, 2025
81Failed63 findings · 19 points deducted
Points deducted (100 − 19 = 81):
- −5 ptsItem 03: PW bunker / production source; Halogen residual
- −2 ptsItem 06: Halogen analyzer chart recorder maintained, operated, records; Sampling, records
- −2 ptsItem 10: RWF maintenance, safety equipment
- −2 ptsItem 17: Temperature practices storage, preparation display, service, transportation; Thawing
- −2 ptsItem 22: Dishwashing / equipment washing facilities designed, constructed, maintained, installed, located, operated, TMDs, test kits
- −2 ptsItem 44: Person in charge; Knowledge
- −1 ptItem 08: PW filling hoses, caps, connections, procedures; Sample records, valves; PW system constructed, maintained
- −1 ptItem 21: Nonfood-contact surfaces designed, constructed, maintained, installed, located
- −1 ptItem 33: Decks / bulkheads / deckheads construction, repair, clean
- −1 ptItem 38: Unnecessary articles, cleaning equipment; Unauthorized personnel
All 63 findings the inspectors wrote down, grouped by area of the ship. Findings with a red edge belong to an item that lost points; the others were noted without a deduction.
Buffets14 findings
- Item 16Deck 6- Palms Cafe
On the menu posted outside the dining room, there were no asterisks next to food items that may be served raw or undercooked to remind guests to reference the consumer advisory.
- Item 17Deck 5- Bookmark Cafe
The undercounter refrigerator was listed on the time control plan but was not physically labeled.
- Item 17Deck 6 - Palms Cafe Beverage Station
Four containers of milk were labeled with set up and discard times that did not follow the times listed on the time control plan. Two small containers of milk and two containers of milk for the coffee machines were labeled with set up and discard times of 0930 and 1330, respectively. According to the time control plan posted, continental breakfast has a set up time of 0530 and a discard time of 0930. Breakfast had a set up time of 0630 and a discard time of 1030. Lunch has a set up and discard time of 1030 and 1430, respectively.
- Item 21Deck 6- Palms Cafe
Excessive silicone was used to attach the light strips on the underside of the sneeze guards, making the area difficult to clean.
- Item 21Deck 6- Palms Cafe Buffet Line
The bottom surfaces of the two technical compartments were rough, making the areas difficult to clean.
- Item 21Deck 6- Palms Cafe Beverage Counter
Seams were present under the coffee machine's legs, making the area difficult to clean.
- Item 21Deck 6- Palms Cafe Beverage Counter
Many cords from the beverage machines were draped across the counter, making the area difficult to clean.
- Item 21Deck 6- Palms Cafe Beverage Counter
A movable stainless steel panel covered an opening in the bottom of the technical compartment. The opening was difficult to clean, with a rough surface and wires.
- Item 21Deck 6- Palms Cafe Starboard Waiter Station
Absorbent and difficult to clean material was on the bottom of a stainless steel pan installed on the soiled side of the water station.
- Item 21Deck 3- Beverage Station
The seam between the legs on the mug rack and the countertop was difficult to clean.
- Item 22Deck 6- Palms Cafe
The final rinse manifold temperature gauge read a maximum temperature of 120°F. Records from the morning of the inspection showed the temperature gauge read above the required 180°F. When measured during the inspection, the plate surface temperature reached the appropriate minimum temperature. The pressure gauge was also not operational during the inspection.
- Item 33Deck 6- Palms Cafe
One tile was missing at the end of the starboard side of the beverage counter.
- Item 33Deck 3- Beverage Station
The deck drain was soiled with greater than one day's worth of food debris.
- Item 39Deck 6- Palms Cafe Beverage Counter
One fruit fly was near the starboard side of the beverage counter.
Galleys (kitchens)20 findings
- Item 17Deck 4- Main Dining Room Pantry
The time control plan listed the two milk refrigerators and the heating cabinet as on time control; however, the units were not physically labeled as on time control.
- Item 21Deck3- Roast and Fish Area
The seam between the fryer and preparation table was difficult to clean and soiled with greater than one day's worth of dried food debris.
- Item 22Deck3- Glasswashing Machine
The final rinse manifold temperature gauge read a maximum temperature of 124°F. Records from the morning of the inspection showed the temperature gauge read above the required 180°F. When measured during the inspection, the plate surface temperature reached the appropriate minimum temperature. The pressure gauge was also not operational during the time of the inspection.
- Item 22Deck3- Flight-type Dishwashing Machine
No water sprayed out of the final rinse manifold. When the inspection team returned to the area at the end of the inspection, all but one nozzle had a fan-like spray pattern.
- Item 22Deck 3- Hood-type Potwashing Machine
The hood-type potwashing machine was out of order.
- Item 22Deck 3- Flight-type Dishwashing Machine
Five bowls exited the clean side of the upright dishwashing machine. Water collected in these bowls.
- Item 22Deck 6- Palm's Cafe Pantry Glasswashing Machine
Serving utensils, small cups, and other food equipment were loaded into a rack in a manner that did not allow all surfaces to be washed, rinsed, and sanitized effectively. The equipment overlapped and many of the small cups were upright, will water collected in them as they exited the glasswashing machine. A couple minutes later, a rack loaded with bowls was sent through the glasswashing machine with the food contact surfaces overlapping, making it difficult for the dishes to be washed, rinsed, and sanitized effectively.
- Item 26Deck 3- Equipment Locker near Dishwashing Area
A waffle iron soiled with grease and black debris was stored among previously cleaned and sanitized food equipment.
- Item 27Deck3- Roast and Fish Area
The seam between the fryer and preparation table was difficult to clean and soiled with greater than one day's worth of dried food debris.
- Item 28Deck 3- Equipment Locker near Dishwashing Area
A waffle iron soiled with grease and black debris was stored among previously cleaned and sanitized food equipment.
- Item 30Deck3- Roast and Fish Area
There was no posted sign reminding food employees to 'wash hands often' at the handwashing sink.
- Item 30Deck3- Cold Kitchen Pantry
There was no posted sign reminding food employees to 'wash hands often' at the handwashing sink.
- Item 30Deck 6- Palm's Cafe Pantry
The 'wash hands often' sign was partially covered by another sign. This was corrected.
- Item 33Deck 6- Palm's Cafe Glasswashing machine
The bottom of the bulkhead behind the glasswashing machine was soiled with greater than one day's worth of accumulation.
- Item 33Deck 3- Wine Cellar
Water pooled on the deck below refrigerator #3. The source of the water could not be determined.
- Item 33Deck 3- Equipment Locker near Dishwashing Area
Dust and debris soiled the deck under the equipment shelves.
- Item 33Deck 3- Equipment Locker near Dishwashing Area
The deck/bulkhead juncture along the front bulkhead was in disrepair.
- Item 36Deck 3- Equipment Locker near Dishwashing Area
The light intensity did not reach a minimum of 220 lux in this area.
- Item 36Deck 3- Wine Cellar
The light intensity around and behind the ice machine reached a maximum of 22 lux.
- Item 37Deck 3- Flight-type Dishwashing Machine
Condensate dripped from the deckhead onto the clean side of the dishwashing machine. No dishes were exiting the machine while the inspection team was in the area.
Drinking water13 findings
- Item 03Bunkering Records
Bunkering records from operations conducted on June 4th, 5th, and 7th, 2025 indicated that chlorine levels consistently remained below 2.0 ppm throughout the multiple hours of potable water bunkering each day. Test results, documented at one-hour intervals, showed chlorine concentrations never met or exceeded the 2.0 ppm threshold. No corrective actions were noted in the logs despite the low readings.
- Item 04Halogen Residual - Distant Point Records
Distant point monitoring on June 25th revealed that manual halogen readings were consistently low, measuring 0.1 ppm at 1200, 1600, and 2000. No actions were noted as a result of the low halogen levels. At 0000 on June 26th, the halogen levels were measured at 0.2 ppm.
- Item 06Distant Point Records
Distant point records consistently showed halogenation levels dropping below 0.2 ppm without corresponding corrective actions or documented notations. Furthermore, several manual measurements due to analyzer malfunction were taken at four-hour increments on June 25th and 28th. Three consecutive measurements on June 25th (12-hour span) and one on the 28th were measured at 0.1 ppm and no action was documented.
- Item 07Mineralizer
The backwash drain line for the mineralizer was hard plumbed into a gray water tank. Only an air gap or reduced pressure zone assembly are the only allowable protections for this line.
- Item 08Garbage Room
A potable water spray hose near the cold garbage storage did not have backflow protection. Additionally, the potable water lines inside the garbage room were not identified as potable water.
- Item 08Backflow
Approximately 100 non-return check valves were installed in lieu of approved vented backflow prevention devices on potable water connections in food areas and staterooms. Furthermore, the ship's reduced pressure zone assembly testing device had a date of June 1993 and staff were unsure if this device was ever calibrated as no records were available. This device was used to test multiple assemblies in March 2025. The records for these test results did not include testing differentials and upon physical inspection of several of these assemblies, the devices were either non-existing or the water connection was no longer connected. It was not clear if these devices were actually tested as indicated by the test records. Furthermore, the non-testable device list and air gap listing was incomplete.
- Item 08Disinfection Records
Non-testable backflow protection devices and non-return valves added to the potable water system were not recorded on the potable water disinfection log. Staff reported devices were disinfected but forgot to record the process.
- Item 08Striping
Potable water striping throughout the engine room was missing or incorrectly marked as blue/white/blue. Additionally, the bunkering line was not marked blue nor was the permeate line from the RO striped blue/gray/blue.
- Item 08Potable Water Tank Records
Tank maintenance records dating back to 2024 lacked documentation of halogen residual values prior to the tanks being returned to service. In addition, two recent entries involving paint application did not include details on the ambient temperature or start and end times of the painting process to confirm compliance with the manufacturer’s application instructions. Furthermore, no written approval from an independent certification organization (independent from the coating manufacturer) was available for the tank coating that was used. Staff members were unaware of these documentation requirements.
- Item 10Swimming Pools
Both swimming pools did not have safety signs, prominent depth markers in feet and meters, nor did the safety rings have an attached rope that was at least 2/3rds of the pool width. Additionally, the gravity drain covers have been painted over and staff were unsure when these were last replaced. Furthermore, the aft pool has one blockable drain cover but when draining, the water is directed directly overboard and does not have a gravity drainage system as a secondary antientrapment requirement. Whirlpools were out of order during the inspection and were not inspected.
- Item 44Backflow
Approximately 100 non-return check valves were installed in lieu of approved vented backflow prevention devices on potable water connections in food areas and staterooms. Furthermore, the ship's reduced pressure zone assembly testing device had a date of June 1993 and staff were unsure if this device was ever calibrated as no records were available. This device was used to test multiple assemblies in March 2025. The records for these test results did not include testing differentials and upon physical inspection of several of these assemblies, the devices were either non-existing or the water connection was no longer connected. It was not clear if these devices were actually tested as indicated by the test records. Furthermore, the non-testable device list and air gap listing was incomplete.
- Item 44Bunkering Records
Bunkering records from operations conducted on June 4th, 5th, and 7th, 2025 indicated that chlorine levels consistently remained below 2.0 ppm throughout the multiple hours of potable water bunkering each day. Test results, documented at one-hour intervals, showed chlorine concentrations never met or exceeded the 2.0 ppm threshold. No corrective actions were noted in the logs despite the low readings.
- Item 44Potable Water Tank Records
Tank maintenance records dating back to 2024 lacked documentation of halogen residual values prior to the tanks being returned to service. In addition, two recent entries involving paint application did not include details on the ambient temperature or start and end times of the painting process to confirm compliance with the manufacturer’s application instructions. Furthermore, no written approval from an independent certification organization (independent from the coating manufacturer) was available for the tank coating that was used. Staff members were unaware of these documentation requirements.
Food safety, general3 findings
- Item 20Out of Order Equipment
Across all food areas on the vessel, approximately 30 pieces of hot holding and cold holding equipment were out of order. Staff stated these pieces of equipment were unnecessary and not needed for food service operations. Two blast chillers in the main galley were also out of order.
- Item 33Coving
Many areas across the vessel lacked coving where required or the existing coving was chipped and in disrepair. These areas included but were not limited to: - Deck 6 Buffet Pantry, - Deck 6 Buffet, - around the Deck 4 Main Dining Room buffet counters and waiter stations, - Deck 3 Main Galley, - Deck 3 Main Galley Wine Cellar, - Deck 3 Crew Galley, and - Deck 5 Morning Light Bar.
- Item 38Out of Order Equipment
Across all food areas on the vessel, approximately 30 pieces of hot holding and cold holding equipment were out of order. Additionally, several ovens were out of order. Staff stated these pieces of equipment were unnecessary and not needed for food service operations.
Bars2 findings
- Item 27Deck 8- Observatory Bar
A large amount of water collected in the technical compartment. The source of the water was unknown. Staff stated the drain in this area was not blocked.
- Item 33Deck 8- Observatory Bar
A large amount of water collected on the deck on the worker side of the bar. The source of the water was unknown.
Dining rooms2 findings
- Item 28Deck 4- Main Dining Room
Plates were stored inverted under the open, dusty deckhead in the buffet service lines.
- Item 33Deck 4- Main Dining Room
The deckhead above the buffet lines was open with exposed ducting and wiring. Dust collected on the wiring, ducting, and decorative open deckhead.
Food preparation rooms2 findings
- Item 16Deck 1- Pastry
Two trays of cheesecake and one tray of caramel mousse were labeled on time control and stored in a refrigerator that was not identified as on time control. The refrigeration unit was not physically labeled as on time control or listed on the time control plan. Other potentially hazardous food (PHF) items were in the refrigerator with 7-day discard labels.
- Item 17Deck 1- Pastry
Two trays of cheesecake and one tray of caramel mousse were labeled on time control and stored in a refrigerator with other potentially hazardous food (PHF) items. The other PHF items were labeled with 7-day discard labels. The refrigeration unit was not physically labeled as on time control or listed on the time control plan.
Food storage (provisions)1 finding
- Item 33Deck 2- Ice Cream Freezer
Condensate collected on the deckhead and the deck near the evaporator. No food was impacted.
Pools, hot tubs and water play areas1 finding
- Item 10Swimming Pools - Pump Rooms
The sample line for halogen and pH monitoring for both swimming pools was on the supply line after the compensation tank rather than from the return line before the compensation tank or directly from the body of the pool. Additionally, staff reported the pools did not have a hair and lint strainer on the recirculation lines.
Housekeeping2 findings
- Item 41Chemical dispensing locker
Housekeeping was using a chemical disinfectant to clean and disinfect surfaces including after a public vomiting incident but they did not have test strips to verify the correct concentration of the chemical. Test strips were requested when the ship began using the disinfectant product in January 2025, and again when disinfectant company representative visited the ship in June. The representative stated that test strips were not currently available, but they will try to bring them on board during the next planned visit.
- Item 41Ladies toilet mid-ship deck 5
Ladies restroom was out of soap. Housekeeping notified and the dispenser was refilled.
Other areas2 findings
- Item 16Bridge Coffee Station
Two open containers of cream inside the refrigerator were measured at 56°F. These products were discarded. The internal thermometer of the refrigerator showed a temperature of 55°F.
- Item 20Bridge Coffee Station
The refrigerator could not maintain proper temperature.
Pantries1 finding
- Item 40Deck 5- Morning Light
Three dead fruit flies were in the light cover near the back refrigerator.